Legal notice

This Legal Notice provides information concerning the ownership, operation and permitted use of aceprow.shop.

By accessing, browsing or using this website, you acknowledge that you have read and understood this Legal Notice. Your use of the website is also subject to our Terms of Service, Privacy Policy, Shipping Policy, Return and Refund Policy and any other policies published on aceprow.shop.

1. Website Information

Website name: aceprow.shop
Website address: aceprow.shop
Business type: Independently operated online retail business
Operator type: Individual trader
Contact email: info@aceprow.shop

aceprow.shop is an independent online fashion store offering women’s clothing and related fashion products.

Our product range may include:

• Women’s dresses;

• Mini dresses;

• Mini skirts;

• Fashion jeans;

• Casual and playful skirts;

• Fitted trousers;

• Tops;

• Seasonal clothing; and

• Other women’s fashion products.

2. Contact Information

For general enquiries, order enquiries, customer service requests, complaints, privacy requests or legal communications, contact:

Email: info@aceprow.shop

When contacting us about an order, please include:

• Your full name;

• Your order number;

• The email address used to place the order; and

• A clear description of your enquiry.

We aim to review and respond to legitimate enquiries within a reasonable period.

3. Nature of the Business

aceprow.shop operates as an online retailer.

Products displayed on the website are offered primarily to consumers for personal and domestic use.

Unless expressly agreed in writing, products purchased from aceprow.shop are not supplied for commercial resale, wholesale distribution or use in another business.

We reserve the right to refuse or cancel orders that appear to have been placed for unauthorised resale, fraudulent activity or another purpose inconsistent with the normal operation of the store.

4. Shopify Platform

aceprow.shop is hosted and supported through the Shopify e-commerce platform.

Shopify provides technical services that may include:

• Website hosting;

• Online store functionality;

• Shopping basket services;

• Checkout services;

• Order-management tools;

• Payment integrations;

• Security features; and

• Customer privacy tools.

Shopify is not the seller of the products displayed on aceprow.shop unless expressly stated otherwise.

The contract for the purchase of products is formed between the customer and the operator of aceprow.shop, subject to the order-acceptance provisions contained in our Terms of Service.

5. Applicable Website Policies

The following policies form part of the terms governing use of aceprow.shop:

• Terms of Service;

• Privacy Policy;

• Shipping Policy;

• Return and Refund Policy;

• Cookie or customer privacy settings; and

• Any product-specific or promotional conditions displayed before purchase.

Customers should review these policies before placing an order.

Where there is a conflict between a general website statement and a specific term displayed during checkout, the specific checkout information will apply to the relevant order unless doing so would reduce a customer’s mandatory legal rights.

6. Consumer Rights

Nothing in this Legal Notice or any other aceprow.shop policy is intended to exclude, restrict or replace rights that consumers have under applicable United Kingdom law.

Products supplied to consumers must meet applicable legal standards, including requirements relating to:

• Satisfactory quality;

• Fitness for their usual or expressly agreed purpose;

• Accuracy of product descriptions;

• Delivery;

• Cancellation of eligible distance contracts;

• Faulty goods; and

• Refunds and other legal remedies.

Any contractual rights offered by aceprow.shop are provided in addition to mandatory statutory rights.

Where a provision of this Legal Notice conflicts with a legal right that cannot be excluded, the applicable legal right will take priority.

7. Product Information

We take reasonable care to provide accurate product descriptions, measurements, images and other information.

Product pages may include information about:

• Style;

• Size;

• Colour;

• Material;

• Fit;

• Care instructions;

• Availability; and

• Other relevant characteristics.

Customers should review the complete product page and available size information before ordering.

Minor variations may occur because of:

• Screen display settings;

• Lighting conditions;

• Photography;

• Manual measurement;

• Fabric characteristics;

• Pattern placement; or

• Production batches.

These minor variations do not affect a customer’s rights where a product is faulty, materially different from its description or otherwise fails to meet applicable legal standards.

8. Product Images and Colours

We aim to display product colours and details as accurately as reasonably possible.

However, the appearance of a product may vary depending on:

• Device type;

• Screen brightness;

• Screen calibration;

• Browser settings;

• Photography lighting; and

• Environmental lighting.

We cannot guarantee that every device will display colours identically.

Product images are intended to represent the product being sold and should be considered together with the written product description, measurements and available customer information.

9. Sizing Information

Clothing sizes may vary between styles, manufacturers and product collections.

Customers should not rely exclusively on a general size label. Where measurements or a size guide are available, customers should compare them with their own measurements before ordering.

A size recommendation, where offered, is guidance only and does not guarantee a particular fit.

Returns involving unsuitable sizing are handled according to our Return and Refund Policy and applicable consumer law.

10. Prices

Product prices are displayed on the relevant product page and during checkout.

The total amount payable will be shown before the customer submits the order.

The checkout page may display:

• Product prices;

• Discounts;

• Promotional adjustments;

• Applicable taxes;

• Shipping charges; and

• The final order total.

aceprow.shop currently provides free standard shipping on accepted orders where stated in the Shipping Policy.

Prices and promotions may change before an order is placed. A later price change does not normally affect an order that has already been accepted.

11. Pricing and Website Errors

We take reasonable care to ensure that website information is correct. However, typographical, administrative or technical errors may occasionally occur.

We may correct:

• Obvious pricing errors;

• Incorrect product descriptions;

• Incorrect promotional information;

• Stock errors;

• Technical display errors; and

• Other inaccurate website information.

Where an error materially affects an order, we may contact the customer to explain the issue and offer the opportunity to:

• Confirm the order using the corrected information;

• Select an available alternative; or

• Cancel the affected product for a refund.

We will not require a customer to accept a higher price after an order has been accepted unless the change is expressly agreed or legally required.

12. Product Availability

All products are subject to availability.

Adding a product to the shopping basket does not reserve the product.

A product may become unavailable because of:

• Stock changes;

• Inventory errors;

• Product discontinuation;

• Quality-control issues;

• Fulfilment restrictions; or

• Unexpected demand.

If a product becomes unavailable after an order is placed, we may offer an alternative or refund the unavailable product.

We will not supply a materially different substitute without the customer’s agreement.

13. Order Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated acknowledgement that an order has been received does not necessarily mean that the order has been accepted.

A contract is normally formed when:

• We send an order confirmation confirming acceptance;

• We confirm that the products have been dispatched; or

• We otherwise clearly confirm that the order has been accepted.

We may refuse or cancel an order before acceptance where there is a legitimate reason, including:

• Product unavailability;

• Payment failure;

• Incorrect order information;

• An unsupported delivery address;

• A clear pricing error;

• Suspected fraud;

• Unauthorised resale; or

• A legal or regulatory restriction.

Payments collected for cancelled products will be refunded to the original payment method.

14. Payment Services

Payments may be processed through independent banks, payment processors, card networks or payment-service providers made available at checkout.

The available payment methods may change from time to time.

Payment providers may conduct:

• Payment authorisation;

• Identity verification;

• Fraud screening;

• Security authentication; and

• Transaction monitoring.

aceprow.shop does not normally store complete card numbers or card security codes on its own systems.

Payment providers may process information under their own terms and privacy notices.

15. Shipping and Delivery

Shipping arrangements are described in our Shipping Policy.

All accepted orders currently qualify for free standard shipping where stated on the website.

The estimated standard delivery period is:

15–20 days

Delivery estimates are not guaranteed delivery appointments unless a specific delivery date has been expressly agreed in writing.

Delivery may be affected by:

• Carrier disruption;

• Severe weather;

• Public holidays;

• Customs procedures;

• Incorrect address information;

• Transport restrictions;

• Security checks; or

• Other events outside our reasonable control.

Customers should contact info@aceprow.shop if an order has not arrived within the stated delivery period.

16. Returns and Refunds

Return, cancellation and refund procedures are set out in our Return and Refund Policy.

Customers should contact:

info@aceprow.shop

before returning a product.

Customers should not send a return to an address displayed on the original parcel unless that address has been confirmed by our customer service team as the correct return location.

This is because the original dispatch address may belong to a carrier, fulfilment provider or facility that does not process customer returns.

Nothing in our Return and Refund Policy limits rights relating to faulty, damaged, misdescribed or otherwise non-compliant goods.

17. Intellectual Property

Unless otherwise stated, the content available through aceprow.shop is owned by, licensed to or lawfully used by aceprow.shop.

Protected content may include:

• Website text;

• Product descriptions;

• Logos;

• Brand elements;

• Page layouts;

• Graphics;

• Photographs;

• Videos;

• Icons;

• Promotional materials;

• Software;

• Databases; and

• Website design elements.

Website content may be accessed for personal and non-commercial shopping purposes.

Users must not, without prior permission:

• Reproduce substantial portions of the website;

• Republish product photographs;

• Copy product descriptions for commercial use;

• Use our branding in a misleading manner;

• Sell or license website content;

• Remove ownership notices;

• Scrape website data;

• Create unauthorised derivative content; or

• Suggest a commercial relationship that does not exist.

Nothing on this website transfers ownership of intellectual property to a user.

18. Trade Marks and Brand Names

The name aceprow.shop, its logo and associated brand presentation may be protected as trade names, trade marks or other identifying business materials.

Third-party product names, payment logos, platform names and service marks remain the property of their respective owners.

The appearance of a third-party name or logo on the website does not necessarily imply endorsement, sponsorship or partnership beyond the service relationship described.

19. User Reviews and Submitted Content

Customers may be permitted to submit reviews, ratings, photographs, comments or feedback.

A person submitting content confirms that:

• The content reflects a genuine experience;

• The information is accurate to the best of their knowledge;

• The content does not infringe third-party rights;

• The content is not unlawful or abusive;

• The content does not contain malicious code; and

• Any commercial incentive has been properly disclosed.

By submitting content for publication, the customer grants aceprow.shop a non-exclusive, worldwide and royalty-free licence to host, display, format and reproduce that content for operating and promoting the store.

We may moderate or remove content that is unlawful, fraudulent, irrelevant or in breach of website policies.

We will not remove a genuine review merely because it expresses a negative opinion.

20. Prohibited Website Use

Users must not use aceprow.shop:

• For unlawful or fraudulent purposes;

• To impersonate another person;

• To use stolen payment information;

• To submit fraudulent refund or delivery claims;

• To interfere with website security;

• To introduce malware or harmful code;

• To gain unauthorised access to an account or system;

• To unlawfully collect personal information;

• To manipulate prices or promotional systems;

• To harass customers, contractors or service providers; or

• To infringe intellectual property rights.

We may restrict access, cancel affected orders or report suspected unlawful activity where reasonably necessary.

21. External Links

aceprow.shop may contain links to websites or services operated by third parties.

These may include:

• Payment providers;

• Delivery companies;

• Social media platforms;

• Advertising services;

• Customer review services; and

• Other external resources.

External websites operate independently and may have their own terms, privacy notices and security practices.

We are not responsible for the content or practices of independent websites that we do not operate or control.

Users should review the applicable policies before providing information to an external service.

22. Website Availability

We aim to keep aceprow.shop accessible and functioning correctly.

However, uninterrupted availability cannot be guaranteed.

Access may be temporarily restricted because of:

• Maintenance;

• Technical updates;

• Security work;

• Platform interruptions;

• Hosting failures;

• Network disruption; or

• Events outside our reasonable control.

We will take reasonable steps to restore normal service and reduce disruption.

Temporary website unavailability does not affect rights arising from an order that has already been accepted.

23. Website Security

Users must not attempt to test, bypass, damage or interfere with the security of aceprow.shop.

Prohibited conduct includes:

• Attempting unauthorised access;

• Introducing malware;

• Conducting denial-of-service attacks;

• Interfering with checkout systems;

• Manipulating account records;

• Extracting confidential information; and

• Using automated systems in a manner that unreasonably burdens the website.

Suspected criminal or fraudulent activity may be reported to relevant service providers or authorities.

24. Disclaimer

Website content is provided for general commercial and product-information purposes.

We take reasonable care in preparing the website, but we do not guarantee that every item of general content will always be:

• Completely error-free;

• Continuously available;

• Suitable for every individual purpose; or

• Compatible with every device or browser.

Nothing in this section excludes responsibility for inaccurate product information where applicable consumer law provides a remedy.

Customers should rely on the information displayed and confirmed during checkout when placing an order.

25. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.

This includes liability for:

• Death or personal injury caused by negligence;

• Fraud or fraudulent misrepresentation;

• Breach of mandatory consumer rights;

• Defective products where liability cannot legally be excluded; or

• Any other liability that cannot lawfully be restricted.

Subject to those protections, we are not responsible for losses that are not a foreseeable result of our breach or failure to use reasonable care.

Products are supplied primarily for personal and domestic use. We are not responsible for purely commercial losses resulting from unauthorised business or resale use, except where liability cannot legally be excluded.

26. Privacy and Personal Information

Personal information is processed in accordance with our Privacy Policy.

Depending on the customer’s interaction with the website, personal information may be used to:

• Process orders;

• Authorise payments;

• Arrange delivery;

• Provide customer support;

• Prevent fraud;

• Maintain website security;

• Handle returns and refunds; and

• Meet legal obligations.

Optional marketing, analytics and advertising technologies will be handled according to applicable consent requirements.

Privacy enquiries and data-protection requests should be sent to:

info@aceprow.shop

27. Cookies

aceprow.shop may use cookies and similar technologies for purposes including:

• Website operation;

• Shopping basket functionality;

• Checkout;

• Account login;

• Security;

• Analytics;

• Personalisation; and

• Advertising.

Where consent is required, optional cookies will not be used until the customer provides the appropriate consent.

Users may manage available choices through the cookie banner, privacy preference centre or browser settings.

Disabling necessary cookies may prevent parts of the website from functioning correctly.

28. Complaints

We aim to handle customer complaints fairly and within a reasonable period.

Complaints should be sent to:

Email: info@aceprow.shop

A complaint should include:

• The customer’s name;

• The order number, where applicable;

• A clear description of the issue;

• Relevant evidence; and

• The requested resolution.

We may ask for additional information where it is reasonably necessary to investigate the matter.

Submitting a complaint directly to us does not prevent a customer from seeking independent consumer advice or using any legal remedy available under applicable law.

29. Governing Law

This Legal Notice and use of aceprow.shop are governed by applicable United Kingdom law.

Customers residing in England or Wales may bring eligible proceedings in the courts of England and Wales or another court having lawful jurisdiction.

Customers residing in Scotland may bring eligible proceedings in the Scottish courts or another court having lawful jurisdiction.

Customers residing in Northern Ireland may bring eligible proceedings in the courts of Northern Ireland or another court having lawful jurisdiction.

Nothing in this section removes any mandatory jurisdictional or consumer protection rights available in the customer’s place of residence.

30. Severability

If any provision of this Legal Notice is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

31. No Waiver

A failure or delay in enforcing a provision of this Legal Notice does not mean that the right to enforce that provision has been waived.

A waiver applies only where it is expressly given and only in relation to the particular circumstances stated.

32. Changes to This Legal Notice

We may update this Legal Notice to reflect changes in:

• Website operations;

• Products or services;

• Platform arrangements;

• Applicable law;

• Business practices; or

• Customer contact procedures.

The updated version will be published on this page with a revised “Last updated” date.

Changes will not remove rights that arose under an order already accepted.

33. Contact

For legal notices, customer enquiries, complaints, privacy requests or questions about aceprow.shop, contact:

aceprow.shop
Independent online retail business operated by an individual trader
Email: info@aceprow.shop