Shipping policy

 

Thank you for shopping at aceprow.shop.

This Shipping Policy explains how we process, dispatch and deliver orders placed through aceprow.shop. It applies to our women’s fashion products, including dresses, mini dresses, fashion jeans, skirts, fitted trousers and other clothing items available through our online store.

By placing an order through aceprow.shop, you acknowledge that you have reviewed and accepted this Shipping Policy.

For shipping enquiries, please contact:

Email: info@aceprow.shop

1. Free Standard Shipping

aceprow.shop provides free standard shipping on all accepted orders.

There is no minimum order value required to qualify for free standard shipping. The standard shipping charge displayed at checkout will be £0.00.

Free standard shipping applies only to the standard delivery method. Where an optional express, priority or upgraded delivery method is made available at checkout, additional charges may apply and will be clearly displayed before payment.

2. Estimated Delivery Time

The estimated delivery time for standard shipping is:

15–20 days

The delivery estimate begins after the order has been successfully confirmed and payment has been authorised.

The 15–20-day delivery period includes normal order processing and transit time. It is an estimate rather than a guaranteed delivery appointment unless we expressly confirm a specific delivery date in writing.

Delivery may occasionally take longer because of circumstances outside our reasonable control, including carrier disruption, severe weather, public holidays, customs procedures, transport restrictions or exceptionally high order volumes.

3. Order Processing

After an order is placed, we review the order information, confirm payment and prepare the products for dispatch.

Processing may include:

• Payment authorisation;

• Fraud-prevention and security checks;

• Address verification;

• Product inspection;

• Picking and packing;

• Shipping-label preparation; and

• Transfer of the parcel to the delivery carrier.

Orders placed during weekends, public holidays or periods of unusually high demand may begin processing on the next available business day.

We may contact you if additional information is required to process the order.

4. Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

The order confirmation normally includes:

• Your order number;

• The products purchased;

• The amount paid;

• The delivery address;

• The selected shipping method; and

• Relevant order information.

Please review the confirmation carefully.

If any information is incorrect, contact us immediately at info@aceprow.shop. We will attempt to correct the information, but changes cannot be guaranteed after processing or dispatch has begun.

5. Delivery Destinations

We deliver orders to eligible addresses accepted by our checkout system.

A delivery address must be complete, accurate and accessible to the delivery carrier. We may be unable to deliver to certain restricted locations, remote areas, freight-forwarding addresses or addresses that cannot be verified.

If the checkout system accepts your address and payment, this does not prevent us from contacting you if the carrier later identifies a delivery restriction.

Where delivery cannot reasonably be completed, we may cancel the affected order and issue a refund to the original payment method.

6. Shipping to the United Kingdom

Orders placed for delivery within the United Kingdom are sent using an available standard postal or courier service.

Delivery may be completed by:

• Royal Mail;

• A national or regional courier;

• A local delivery partner; or

• Another reputable postal or logistics provider.

The carrier used may depend on the parcel size, delivery destination, fulfilment location and operational availability.

Customers cannot always select a particular carrier for free standard shipping.

7. Dispatch Confirmation

When an order has been prepared for shipment, we may send a dispatch confirmation email.

The dispatch confirmation may include:

• The order number;

• The carrier name;

• A tracking number;

• A tracking link; and

• Information about the shipped products.

A dispatch notification means that the parcel has been prepared or transferred into the carrier network. Tracking information may not update immediately.

8. Order Tracking

Where tracking is available, customers can follow the parcel using the tracking link provided by email.

Tracking information may require several days to become active after dispatch. Temporary periods without tracking updates do not necessarily mean that the parcel has been lost.

Tracking may show statuses such as:

• Shipping information received;

• Parcel accepted;

• In transit;

• Arrived at a sorting facility;

• Out for delivery;

• Delivery attempted; or

• Delivered.

If tracking has not updated for an extended period or the estimated delivery period has passed, contact info@aceprow.shop with your order number.

9. Multiple Parcels

Products from the same order may occasionally be shipped separately.

This may occur when:

• Products are prepared at different fulfilment facilities;

• Products become ready for dispatch at different times;

• The order contains products of different sizes or packaging requirements; or

• Separate shipping improves fulfilment efficiency.

When an order is divided into multiple parcels:

• Parcels may arrive on different dates;

• Each parcel may have a separate tracking number;

• You will not be charged an additional standard shipping fee; and

• The order should not be considered incomplete until all listed parcels have completed their delivery period.

10. Delivery Estimates

The 15–20-day estimate is based on normal processing and carrier conditions.

Delivery estimates do not include delays caused by:

• Incorrect or incomplete customer information;

• Failed delivery attempts;

• Failure to collect a parcel;

• Carrier or postal disruption;

• Severe weather;

• Natural disasters;

• Public holidays;

• Customs inspections;

• Government restrictions;

• Security checks;

• Transport disruption;

• Industrial action;

• Events outside our reasonable control; or

• A customer-requested order change.

We will take reasonable steps to assist customers when a material delay occurs.

11. Public Holidays and Peak Periods

Orders may take longer to process or deliver during:

• Christmas and New Year;

• Easter;

• Bank holidays;

• Major promotional events;

• Seasonal sales;

• Carrier peak periods; or

• Periods of exceptionally high order volume.

Carriers may operate reduced schedules during these periods.

We recommend allowing additional time when ordering products for a holiday, event, journey, celebration or other date-sensitive occasion.

12. Date-Sensitive Purchases

The 15–20-day delivery period is an estimate and should be considered before purchasing clothing for a specific event.

Customers are responsible for allowing sufficient time for:

• Delivery;

• Trying on the clothing;

• Size exchanges;

• Returns; and

• Any desired alterations.

Unless we expressly agree in writing that delivery by a specific date is essential, we do not guarantee that an order will arrive before a wedding, holiday, party, performance, birthday or other particular event.

13. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Before completing checkout, please verify:

• Recipient name;

• House or building number;

• Street name;

• Flat or unit number;

• Town or city;

• County where applicable;

• Postcode;

• Country; and

• Contact telephone number.

aceprow.shop is not responsible for a delay or failed delivery caused solely by incorrect or incomplete information provided by the customer.

However, we will take reasonable steps to assist where possible.

14. Address Changes

To request an address change, contact info@aceprow.shop immediately.

Please include:

• Your order number;

• The original delivery address;

• The correct delivery address; and

• Your full name.

We cannot guarantee an address change after an order has entered processing or been dispatched.

Once a parcel has been handed to the carrier, we may be unable to redirect it. Any redirection options offered directly by the carrier are subject to the carrier’s own procedures.

15. Failed Delivery Attempts

The carrier may:

• Attempt redelivery;

• Leave the parcel in an authorised safe place;

• Deliver it to a neighbour;

• Send it to a local collection point; or

• Return it to the sender.

Customers are responsible for checking tracking information and following any carrier instructions.

Where a parcel is held for collection, it must be collected within the carrier’s stated period.

16. Safe-Place and Neighbour Delivery

A parcel may be left in a safe place or with a neighbour where:

• The customer authorises this arrangement;

• The carrier’s delivery terms permit it; or

• The carrier reasonably considers the location secure.

Where a customer directly instructs a carrier to leave a parcel in a nominated safe place or deliver it to another person, delivery to that location or person may be treated as completed.

Customers should select only secure and accessible delivery preferences.

17. Undeliverable and Unclaimed Parcels

A parcel may be returned to us if:

• The delivery address is incorrect;

• The address is incomplete;

• The recipient cannot be located;

• Delivery is refused;

• The parcel is not collected;

• The carrier cannot access the delivery location; or

• Repeated delivery attempts are unsuccessful.

After the returned parcel is received and inspected, we may offer:

• Redelivery, subject to any reasonable additional delivery costs; or

• A refund for the returned products.

Where legally permitted, actual costs resulting from an incorrect address, refusal or failure to collect may be deducted from the refund.

No deduction will be made where the failed delivery was caused by aceprow.shop or the carrier.

18. Refused Parcels

Refusing a parcel does not automatically complete a cancellation or return request.

If you no longer want an order, contact info@aceprow.shop and follow the cancellation or return instructions provided.

A refused parcel may take additional time to reach the returns facility. Any applicable refund will normally be processed only after the parcel has been received and inspected.

Your statutory cancellation rights are not affected.

19. Delivery Shown as Completed but Not Received

If tracking shows that a parcel was delivered but you cannot locate it:

1. Check the delivery address on the order confirmation.

2. Check entrances, porches, reception areas and nominated safe places.

3. Ask other household members or building occupants.

4. Check with neighbours where appropriate.

5. Review any delivery photograph or carrier notification.

6. Contact the carrier for further delivery information.

7. Contact us at info@aceprow.shop if the parcel remains missing.

Please notify us promptly so that we can review the delivery information and, where appropriate, open an investigation with the carrier.

The investigation may require confirmation of non-receipt or additional information from the customer.

20. Lost Parcels

A parcel may be treated as potentially lost where:

• The estimated delivery period has passed;

• Tracking has not updated for an unusually long period;

• The carrier confirms that the parcel cannot be located; or

• A carrier investigation determines that delivery was not completed.

Where a parcel is confirmed lost before valid delivery, we will provide an appropriate remedy, which may include:

• Sending a replacement, subject to availability; or

• Issuing a refund to the original payment method.

We are responsible for the order until it is delivered to you or to a person or location validly authorised by you, subject to applicable law.

21. Damaged Parcels

Please inspect the parcel and products as soon as possible after delivery.

If the parcel or products arrive damaged, contact info@aceprow.shop promptly and provide:

• Your order number;

• A description of the damage;

• A photograph of the complete product;

• A photograph of the damaged area;

• A photograph of the external packaging;

• A photograph of the shipping label; and

• Any other relevant evidence.

Do not dispose of the product or packaging until we have reviewed the claim.

Depending on the circumstances, we may offer a replacement, refund or other appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.

22. Missing or Incorrect Products

If an order contains a missing or incorrect product, contact info@aceprow.shop promptly.

Please provide:

• Your order number;

• The product expected;

• The product received, if applicable;

• Photographs of the products received;

• Photographs of the parcel packaging; and

• A photograph of the shipping label.

We will review the order records and provide an appropriate resolution.

Do not return an incorrect product before receiving return instructions.

23. Order Changes and Cancellations

To request an order change or cancellation, contact us as soon as possible at info@aceprow.shop.

We will attempt to accommodate the request, but we cannot guarantee that an order can be changed or cancelled after processing has begun.

If the order has already been dispatched, it cannot normally be recalled. You may need to receive the parcel and follow our Return and Refund Policy.

This does not limit any statutory right to cancel an eligible online purchase.

24. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, we may:

• Contact you to offer an available alternative;

• Dispatch the remaining available products separately; or

• Cancel and refund the unavailable product.

We will not send a materially different substitute without your agreement.

A refund for an unavailable product will be issued to the original payment method.

25. Pre-Order and Back-Order Products

A product identified as a pre-order or back-order item may have a different dispatch or delivery period.

Where applicable, the estimated shipping period will be shown on the product page or communicated before the order is accepted.

If an order contains both available and pre-order products, the order may be held until all products are available or divided into separate parcels.

Customers will not be charged an additional standard shipping fee solely because the order is divided.

26. Customs, Taxes and Import Procedures

Orders may be subject to customs, tax or import procedures depending on the fulfilment route and delivery destination.

Any taxes collected by aceprow.shop will be displayed during checkout where applicable.

Where a government authority lawfully imposes an import charge that was not collected at checkout, the carrier or authority may contact the recipient before delivery.

aceprow.shop does not control customs inspections or processing times.

We will not intentionally misdeclare the value, nature or origin of a shipment.

27. Risk of Loss or Damage

Responsibility for the parcel remains with aceprow.shop until it is delivered to:

• You;

• A person identified by you;

• A nominated safe place;

• An authorised neighbour; or

• A collection point selected or approved by you.

Where you independently appoint a carrier that was not offered by aceprow.shop, responsibility may pass when the products are handed to that carrier, subject to applicable law.

28. Delayed Delivery

If your order has not arrived within 20 days, contact:

info@aceprow.shop

Please include your order number and delivery postcode.

We will review the tracking information and may:

• Ask the carrier for an update;

• Begin a delivery investigation;

• Confirm a revised estimate;

• Arrange a replacement where appropriate; or

• Issue a refund where delivery cannot be completed.

A short carrier delay does not automatically mean the parcel has been lost.

29. Failure to Deliver Within the Agreed Period

We aim to deliver all orders within the stated 15–20-day period.

If we fail to deliver within the agreed period, you may contact us and request that delivery be completed within an additional reasonable period.

Where delivery by the agreed date was essential and this was expressly communicated and accepted before the contract was formed, or where we fail to deliver within an additional reasonable period, you may have the right to cancel the affected order.

Where an order is validly cancelled for non-delivery, we will issue the required refund without undue delay.

Nothing in this policy limits your mandatory rights under United Kingdom consumer law.

30. Events Outside Our Reasonable Control

We are not responsible for delays caused by events that could not reasonably be prevented, including:

• Severe weather;

• Flooding, fire or natural disasters;

• War or civil disturbance;

• Government restrictions;

• Public-health emergencies;

• Customs disruption;

• Widespread transport interruption;

• Postal or courier industrial action;

• Telecommunications failures;

• Power failures; or

• Other exceptional events outside our reasonable control.

Where such an event occurs, we will take reasonable steps to reduce the disruption and resume normal fulfilment as soon as reasonably possible.

Your statutory remedies for serious or extended non-delivery remain unaffected.

31. Returns and Refunds

This Shipping Policy does not replace our Return and Refund Policy.

Customers wishing to return clothing because of:

• A change of mind;

• Incorrect size selection;

• An unsuitable style;

• A damaged product;

• A defective product; or

• An incorrect product

must follow the return procedure stated in our Return and Refund Policy.

Products should not be returned to the address displayed on the parcel unless our customer service team confirms that address in writing.

32. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information;

• Monitoring available tracking updates;

• Responding to carrier communications;

• Collecting parcels held at collection points;

• Checking the order promptly after delivery; and

• Reporting delivery issues within a reasonable period.

Failure to monitor tracking does not automatically remove statutory rights, but it may make a carrier investigation more difficult.

33. Policy Changes

We may update this Shipping Policy to reflect changes in:

• Delivery services;

• Carrier arrangements;

• Fulfilment procedures;

• Website operations; or

• Applicable legal requirements.

The version applying to an order is generally the version published when the order was placed, unless a later change is required by law or is more favourable to the customer.

The latest revision date will appear at the beginning of this policy.

34. Contact Us

For questions about order processing, tracking, delivery delays, missing parcels or damaged shipments, contact:

aceprow.shop
Email: info@aceprow.shop

Please include your full name, order number and a clear description of the issue so that we can assist you efficiently.